All Recreation Services patrons are expected to be responsible, courteous, and safety conscious at all times. Disorderly conduct, abuse or misuse of the facility or its equipment, or disregard for policies will not be tolerated.  Usage privileges may be revoked or suspended for policy violation at any time.

Policies are posted on site and are located at specific areas throughout the recreation facilities.  All Recreation Services policies can be located on our website. All policies outlined in the Student Disciplinary Regulations (Code of Conduct) will be enforced. The Student Disciplinary Regulations (Code of Conduct) can be found on the ISU Website under the Policy Library.

Violators will be required to leave the facility and may be subject to disciplinary action. Violators of Recreation Services policies may also be suspended from using the facilities and programs. Users who are suspended will not have any portion of their fees refunded.

• All users must present a valid ISUCard upon entry or be sponsored by a member and purchase a daily guest pass
• Recreation Services reserves the right to refuse admittance. Upon request an ISU ID or pass must be shown to staff.
• Entry to and exit from the facility must be through controlled access points only. Other exits should be used for emergencies only.

Rec Services strives to maintain a clean, safe, and inclusive environment while honoring personal workout clothing preferences.

• Shirts/tops, shorts/pants, and closed-toes shoes must be worn at all times other than in the pool and locker rooms.
• Clothing cannot display offensive language.
• Appropriate, clean, closed-toe, non-marking, athletic shoes are required in all activity areas.  Street shoes or shoes that mark the floors are prohibited.
• Clean attire that is intended for swimming must be worn in the pool and hot tub (no workout clothes).
• We do not require gender-specific attire within any of our recreation facilities. Participants are encouraged to wear attire that honors their workout experience most.

• Intramurals, Sport Clubs, Campus Organizations, University Affiliations and groups with advanced reservations approved through the Recreation Services scheduling office have priority over all other groups.
• Racquetball and squash court participants are given priority over other activities in those designated courts.
• Non-university groups conducting organized practices may ONLY use the courts on a space-available, hourly rental basis. Details available at Recreation Services central administrative offices.
• No type of sports activities are allowed in hallways.
• Hanging from rims or nets is prohibited.
• Bicycles, scooters, in-line skates and skateboards of any style, are prohibited from being used inside Recreation Services facilities.
• The use of audio devices is restricted to Recreation Services staff.  Please use headphones/earbuds to listen to your audio content.
• Animals are not permitted in facilities except trained service animals. Companion animals are not allowed.
• Only non-alcoholic beverages in closed, re-sealable plastic containers are allowed in activity areas. Gum, tobacco and alcoholic beverages are not allowed. Food is not allowed unless permitted otherwise.
• Solicitation, private classes, personal training, or any other activity associated with personal gain is not permitted.

• Iowa State University and the Department of Recreation Services does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, gender identity, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries can be directed to the Office of Equal Opportunity and Compliance, 3350 Beardshear Hall, (515) 294-7612.
• Recreation Services is committed to assuring that its facilities, programs, or services are free from discriminatory, inappropriate, and disrespectful conduct or communication.
• Verbal or written abuse, threats, intimidation, violence, or other forms of harassment towards participants or staff will not be tolerated.
• All participants and staff are expected to respect the rights of others and to be civil, effective citizens of the ISU community.
• Recreation Services patrons may participate in programs and utilize facilities in a manner consistent with their gender identity.
• Facilities operated by Recreation Services are in compliance with the Americans with Disabilities Act. Our staff is eager to provide assistance when needed. We want all of our patrons to fully utilize our facilities and reach their health and fitness goals.

• The Recreation Services Department normally takes photographs, video, and/or tape recordings of our various programs, activities, or special events. During these various programs, a photograph or video/audio recording may be taken of you. Unless you request otherwise, your participation will be considered permission for Iowa State University and the Department of Recreation Services to photograph, film, audio/video tape, record and/or televise your image and/or voice use in any publications or promotional materials, in any medium now known or developed in the future without any restrictions. If you object to Recreation Services using your image or voice in this manner, please notify the Department of Recreation Services.
• Any individual(s) who seeks to film (photograph/video), interview, or conduct class projects in any Recreation Services facility must first receive permission from the Recreation Services Marketing team. Taking pictures or selfies via cameras, video cameras, and video-ready cell phones is strictly prohibited in the men’s and women’s locker rooms, restrooms, and the pool (excluding Recreation Services programming). Photography and video of one member by another requires their consent. Photos and video in the locker rooms or restrooms compromise the privacy of Recreation Services members and will not be tolerated. Members are encouraged to report all violations of this policy to our front desk staff.
• Apply for Media Pass

All Recreation Services users are expected to be responsible, courteous, and safety conscious at all times.  Disorderly conduct, abuse or misuse of the facility or its equipment, or disregard for policies will not be tolerated.  Violators will be required to leave the facility and may be subject to disciplinary action.  Violators of Recreation Services policies may also be suspended from using the facilities and programs.  Users who are suspended will not have any portion of their fees refunded.

The Student Code of Conduct will be the basis for how individuals should conduct themselves within our facilities and programs.  Conduct issues will be reviewed on a case by case basis by Recreation Services with appropriate disciplinary actions handed out.  Additional disciplinary actions may be given by the Office of Dean of Students Judicial Affairs.

• In the event that a Recreation Services patron forgets their ISUCard or Rec Services paper card, they will be allowed to enter the facility on the first instance. Each member is granted one use of this policy per semester.
• Recreation Services staff will verify information with picture/information If there is no picture in the Recreation Services computer system, the patron must be able to provide a form of government issued ID which includes the following picture and date of birth
• The patron must know their ISU ID # in order to use this one time entry.
• Recreation Services staff will verify membership to ensure that this patron has an active membership and has not been previously granted access during the current semester. If they haven’t, they will be allowed to access the facility that day. If they have already accessed the facility without an ISUCard during the same semester and it is noted in the computer system, they will need to purchase a daily pass or they need to present their current ISUCard.
• Once the semester is over, Recreation Services Administrative Office will re-set the computer system to allow for students to have the one time free entry for the new semester.
• The patron must be able to fill out the form completely (i.e. fill out ISUCard# = all 9 digits)
• Rec Services staff will then check the excel spreadsheet to ensure that this patron has not been previously granted access during this current semester. If they haven’t, they will be allowed to access the facility that day.
• If they have already accessed the facility without an ISUCard during the same semester and it is noted on the spreadsheet, they need to purchase a daily pass or they need to present their current ISUCard.
• Rec Services staff will then enter information into the spreadsheet. Each business day, the previous day’s forms will be sent to the business office for verification within the University system.  Any discrepancies will be noted on the spreadsheet.

Lost ISU Cards

• The ISU Card verifies your status as an ISU student, faculty or staff member and provides access to university services and facilities, such as Recreation Services facilities and programs.
• You must present a current, valid ISU Card with the correct, most recent version number for access into Recreation Services facilities and programs.
• Lost cards may be replaced by going to the ISU Card Office located in 0530 Beardshear Hall – 515-294-2727. Their regular business hours are 8:00 AM – 4:30 PM.
• Immediately report the loss of your ISU Card in AccessPlus under ISU ID’s or to the ISU Card office, 0530 Beardshear Hall, (515) 294-2727. A replacement card will be issued for a fee.
• If you have a new card you must fill out the Recreation Services ISU Card Problem form and mark the new card version number on that form so Recreation Services will have the updated information in their system.

REFUNDS

All memberships and locker services are non-refundable except under the following circumstances:

• Member has a documented medical or health condition that will not allow them to use the facility
• Member will be on military deployment
• Member is faculty/staff who is no longer employed by the university
• Member is faculty/staff with a change in employment status (i.e. shift change or newly assigned remote work)

CANCELLATIONS

Not all memberships are eligible for cancellation. Only members on an annual month-to-month membership are eligible to cancel the unused portion of their membership if the following criteria are met:

• Annual month-to-month membership: After Cancellation/Refund Request Form is received and approved, membership will be cancelled at the end of the same month the request is received. Example: cancellation request received April 10th; membership ends on April 30th

CANCELLATION/REFUND REQUESTS

• A Cancellation/Refund Request Form must be completed for any request. Any applicable documentation must be provided to request a cancellation or refund
• Upon approval, a refund will be processed within 7-10 business days
• Approved refunds will be processed on a prorated basis and refunded back via the original method of payment

Assistance animals are permitted on campus subject to the conditions and restrictions outlined within this policy.

All assistance animal accommodation requests made by students and visitors will be reviewed and assessed by Student Disability Resources (SDR) consistent with applicable laws and policies. All assistance animal accommodation requests made by employees will be reviewed by University Human Resources Employee Relations/Labor

Relations (UHR ER/LR). ISU reserves the ability to make special modifications, within the confines of applicable law, to its policies to reasonably accommodate the person requesting the accommodation. top

Emotional Support Animals on Campus: Only residents who have complied with this policy are permitted to have emotional support animals in their assigned university housing units. Residents wanting emotional support animals to reside in university housing must seek and receive approval pursuant to the Procedures and Guidance –

Assistance Animals on Campus (see Resources below) prior to the emotional support animal entering university housing. Only one emotional support animal will be permitted per resident and generally only one emotional support animal will be assigned per university housing unit. Emotional support animals are restricted to residential areas and are not otherwise permitted inside other university buildings, including, but not limited to: classrooms, dining facilities, recreational buildings, employment areas, libraries, sporting events, and research laboratories. Because emotional support animals are not trained to provide specific work or tasks, visitors and students not residing in university housing, faculty, and staff are generally not permitted to have emotional support animals on campus as a part of any disability accommodation. top

Service Animals on Campus: Service animals are generally permitted to accompany people with disabilities on all university properties where students, faculty, staff, and visitors are allowed, in buildings/facilities. A service animal’s access to certain areas on campus may need to be limited should the service animal’s presence create an undue hardship to the University. See the section on Exceptions and Exclusions below. Any such circumstances will be reviewed by SDR (for students and visitors) or UHR ER/LR (for employees) on a case-by-case basis.

All service animals must be housebroken (i.e., trained so that it controls its waste elimination, absent illness or accident) and must be kept under control by a harness,

leash, or other tether unless the person is unable to hold those, or such use would interfere with the service animal’s performance of work or tasks. In such instances, the service animal must be kept under control by voice, signals, or other effective means.

Students needing a service animal are encouraged to work with Student Disability Resources (SDR) prior to bringing the service animal to campus, to ensure reasonable accommodations are appropriately provided to the student. Students wishing to have their service animal reside with them in university housing will need to comply with this policy and the Procedures and Guidance – Assistance Animals on Campus (see

Resources below).

Faculty and staff (or applicants for employment positions) needing a service animal are encouraged to contact UHR ER/LR prior to bringing the service animal to campus to ensure the disability accommodation request process is followed and reasonable accommodations are appropriately provided to the employee or applicant.

Visitors with inquiries pertaining to service animals may contact either SDR or UHR

ER/LR. Visitors may consult the SDR and/or UHR ER/LR websites for additional details relating to process steps.

Further detail can be found on the ISU Policies Library.

• Patrons with young children may walk with their child in a stroller on the lower track of the Lied Recreation Athletic Center:
• Monday – Friday 8 AM – Noon (if there are no other scheduled activities).
• Children must remain in the stroller at all times.

• Need help? JUST ASK a Fitness Attendant if you would like assistance on how to use a piece of equipment.
• Users are to abide by the facility dress code.
• Athletic closed toe shoes must be worn at all times.
• Food, gum, tobacco products or open beverage containers are prohibited.
• No mixing of supplements in the weight room area.
• Gym chalk is prohibited.
• Please re-rack weight plates and dumbbells in the proper place when finished.
• Do not neglect or misuse any of the equipment.
• Cubbies are for storage only. Please do not set weights on cubbies, or use them for exercise.
• Dropping of weights or cable stacks is prohibited. Weights must be controlled throughout the entire movement.
• Please wipe down equipment after use.
• Collars must be used on all barbell lifts.
• Personal training or private instruction is restricted to those individuals who are specifically employed by Recreations Services.
• Recreation Services is not responsible for lost or stolen items.
• Users are to abide by all staff requests.
• Equipment will be on a first come, first serve basis with a maximum of 30 minutes.